Join British Gas as a Customer Service Advisor! Apply now for a rewarding role assisting customers with their energy needs.
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- Customer Service Advisor
- British Gas
- Salary: £29,000 (37 hrs PW) + up to 16% annual bonus (paid quarterly).
- Department Hours: Monday to Friday, 8am-6pm
- Start Date: September 2025.
- Office Location: 40 Princes St, Edinburgh EH2 2BY
Come along and take part in more.
We are much more than just an energy provider. The way we power the earth is being revolutionised by our family of brands. We are energisers. By developing an energy system independent of fossil fuels and demonstrating our strong commitment to bringing about constructive change in our communities, a team of 21,000 coworkers is electrifying a greener, more equitable future. More possibility, passion, and purpose can be found here. Working here is #MoreThanACareer because of this. We do energy in a unique way—we do everything. We manufacture, store, transport, sell, and repair it.
About your group:
Our goal at British Gas is to sell it and fix it.
For more almost 200 years, we have been providing electricity to homes and companies in the UK, but that is only one aspect of our work. As we move closer to Net Zero, we’re making the UK greener and more energy efficient. We’re lowering the cost and simplifying the process for our clients to lessen their carbon footprint by utilising smart technology such as EV chargers, heat pumps, solar panels, and thermostats.
About Your Role:
Supporting and resolving consumer enquiries and grievances as a Customer Resolution Agent for British Gas Residential Energy will increase client loyalty and retention while expanding our company.
You will individually handle and resolve all contacts as a member of a multiskilled team, guaranteeing one-stop resolution. Working together with experts, you will solve problems and improve client experiences. When you are empowered to take charge, you will prioritise the needs of your customers and make wise judgements.
Our Edinburgh office will provide you with eight weeks of in-office training, Monday through Friday. You will have the option to work from home after your probation is over, spending only one day in the office every two weeks.
What we require from you:
- Client Support Passion: Provide outstanding service with vigour and excitement.
- Time management: Effectively respond to a variety of requests.
- Digitally savvy: Handle a variety of platforms.
- Communication Skills: Calm, sympathetic, and clear in a variety of settings.
- Resilience: Adapt well to a high-pressure, fast-paced setting.
- Solving problems: Improve procedures and offer original solutions.
- Self-Development: With our help, keep improving your abilities.
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