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NHS Delays Impact Employee Productivity as More Workers Miss Care, Survey Finds

Byldadmin

May 13, 2026
NHS delays impact employee productivity

NHS Delays Impact Employee Productivity as More Workers Miss Care, Survey Finds. Employee productivity is impacted by NHS delays.

According to a survey, more than half of workers (53%) were unable to complete their work last year due to delays in receiving NHS care.

According to the Health Shield Friendly Society survey of over 2,000 employees, 55% reported having trouble scheduling a doctor’s appointment, and 43% reported self-treating due to a lack of access to healthcare.

According to the Britain at Work report’s findings, 22% of respondents claimed that NHS wait times or treatment delays had “significantly” impacted their capacity to work during the previous 12 months. Following a doctor’s recommendation, nearly half (48%) reported experiencing delays in follow-up care.

Over one-third (35%) reported suffering as a result of not having access to healthcare; among those aged 18 to 27, this percentage increased to 42%.

According to the survey, this younger age group was also more likely to have self-treated due to a lack of access to healthcare, with 49% reporting that they had been compelled to do so.

Due to their lack of access to healthcare, younger workers were also far more likely to report missing work.

According to Health Shield Friendly Society, nearly two out of five (39%) workers between the ages of 28 and 35 reported taking time off for this reason, closely followed by 38% of those between the ages of 18 and 27 and 37% of those between the ages of 36 and 44.

Only 12% of people over 60 experienced the same problem, but the percentage declined precipitously among older age groups, falling to 24% of those aged 45 to 51 and 21% of those aged 52 to 59.

According to the group, the results indicated that younger generations were experiencing the burden of pressures on the NHS more intensely than their older counterparts.

“Access to timely healthcare is now a workforce issue as much as a healthcare issue,” stated Paul Shires, director of Health Shield Friendly Society. Businesses cannot afford to overlook the effects on productivity, absence, and engagement when over half of workers claim that NHS delays are impeding their capacity to work.

The impact this is having on younger workers, who are more likely to self-treat, skip work, or suffer without support because they cannot obtain treatment when they need it, is especially worrisome. When therapy is put off, minor health problems can rapidly worsen.

Shires continued, “Employers are increasingly realising they have a role to play in helping bridge this gap through faster access to support, preventative healthcare, and practical wellbeing benefits.”

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